The city of Miami is putting its 311 phone system and the civic problems it's used to report online, enabling residents and city officials to easily track local problems.
"Launched in early March, Miami 311 pulls data from the telephone-based system and displays it on an online map. Residents can view an average of 4,500 issues in progress on the map instead of a list and filter searches based on type of request, date, district and status, according to Stuart McKee, Microsoft national technology officer. Using the Microsoft Azure cloud platform, Bing mapping and Silverlight, Miami 311 was created by two people over an eight-day-period, with no up-front costs, according to a city press release."
City officials are hopeful that the new online system will improve the way they handle service requests.
FULL STORY: Miami 311 Goes Online, Keeps Phone Calls
Making Public Spending Public
In an effort to improve accountability, more government agencies are freeing data about public expenditures.
Developing the Open City
New communication and interaction technologies are dramatically changing the way the public understands and participates in government. The emerging openness of data and information at the city level is broadening the urban policy conversation, but challenges and questions lie ahead as the open city develops.
Preserving Essential Information in an Uncertain World
The new U.S. federal administration may eliminate useful information sources. Planners should download and preserve key documents and datasets.
Analysis: Cybertruck Fatality Rate Far Exceeds That of Ford Pinto
The Tesla Cybertruck was recalled seven times last year.
National Parks Layoffs Will Cause Communities to Lose Billions
Thousands of essential park workers were laid off this week, just before the busy spring break season.
Retro-silient?: America’s First “Eco-burb,” The Woodlands Turns 50
A master-planned community north of Houston offers lessons on green infrastructure and resilient design, but falls short of its founder’s lofty affordability and walkability goals.
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Analysis: Cybertruck Fatality Rate Far Exceeds That of Ford Pinto
The Tesla Cybertruck was recalled seven times last year.
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