This post from The City Fix looks at various efforts to increase communication between transit riders and transit providers in Chicago.
For example, the Chicago Metropolitan Agency for Planning has a communications tool that gives residents a voice in the long-range planning of transportation in the region.
"The tool that CMAP uses for public input, called MetroQuest, recognizes that in developing long-term plans to anticipate the influx of 2.8 million residents to northeastern Illinois by 2030, it is essential that residents of the region have a voice in how plans are formulated. Targeted education to various demographics in the region is one of the key components of public engagement. Users can access the participatory planning site here. It is informative and provides options for residents to give input on the region's development, design, transportation, planning, energy, quality of life and even governance."
FULL STORY: Chicago Innovates Urban Planning with Participatory Communication
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Urban Design for Planners 1: Software Tools
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Mpact (formerly Rail~Volution)
Great Falls Development Authority, Inc.
HUDs Office of Policy Development and Research
NYU Wagner Graduate School of Public Service