Six Methods for Understanding Transit Users

SPUR has a created a toolbox of resources and ideas for how to figure out what transit users want, because not all transit users are the same.

1 minute read

June 30, 2017, 6:00 AM PDT

By James Brasuell @CasualBrasuell

1000 Words / Shutterstock

"The preferences of public transit riders — and potential riders — are often not well understood nor are they addressed methodically," according to an article by Arielle Fleisher and Ratna Amin.

"For many, understanding transit riders as an array of different customers with different needs is an entirely new way of approaching transit planning," according to the article.

To improve that state of affairs, Fleisher and Amin have created a list of six tools that provide better results in research and design. The tools are explained in detail under the six following categories:

Customer Journey Maps
Listening Sessions
Co-Design
Designing Transit for Women
Cohesive Design Narratives
Customized Transit Maps

FULL STORY: Putting the “Me” in Transit: Six Tools to Figure Out What Riders Want

Wednesday, June 28, 2017 in SPUR

Transportation Urban Development United States Transportation Planning Transit Planning Planning Transit Users Ridership Transit Service View More

I love the variety of courses, many practical, and all richly illustrated. They have inspired many ideas that I've applied in practice, and in my own teaching. Mary G., Urban Planner

I love the variety of courses, many practical, and all richly illustrated. They have inspired many ideas that I've applied in practice, and in my own teaching.

Mary G., Urban Planner

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