Miami-Dade Expands On-Demand Transit Service

Miami-Dade County’s on-demand transit service has a new name and expanded service. According to a press release from technology provider Via, the new MetroConnect service “is integral to the County’s commitment to the Better Bus SHIFTS into Gear plan, which is set to improve Metrobus service for more people with more frequency, as well as greater access to jobs and education throughout the County starting on November 13, 2023.”

The new program expands service to North Dade, South Dade, Westchester, and the TransitWay. “With a few taps on the MetroConnect app, riders can book a ride to be paired with others headed in the same direction. MetroConnect meets passengers wherever they are as long as it is within the service zone” and includes ADA accessible vehicles. “Since its inception, the service has increased the community’s access to 57% percent more jobs within a 45-minute commute by connecting people to Miami-Dade Transit hubs. The average MetroConnect rider books 10 trips per month, and 65% report they do not have access to a car,” states the press release.

On-demand transit has become a popular way for cities and transit agencies to expand service  to more areas and connect residents to existing transit lines at a lower cost than introducing new fixed-route bus lines.